OneCodr

Return Policy

This Return Policy explains the terms and conditions regarding returns for services purchased from OneCodr.

My Business Does Not Support Returns

OneCodr is a digital services provider. We provide web development, mobile app development, software solutions, and IT consulting services.

Important: Since we do not sell physical products and all our services are delivered electronically, returns are not applicable to our business model.

Nature of Our Services

Digital Services Only

OneCodr specializes in providing the following digital services:

  • Web Development: Custom websites, web applications, and e-commerce platforms
  • Mobile App Development: iOS and Android mobile applications
  • Software Solutions: Custom software development and integration services
  • Consulting Services: Technical consulting, architecture design, and code reviews
  • Digital Deliverables: Source code, documentation, design files, and digital assets

Return Policy Statement

Physical Returns Not Applicable

Since our business does not involve the sale of physical goods, and no tangible products are shipped or delivered, traditional return requests are not applicable to our services.

All services are delivered electronically in digital format. There are no physical items to return, ship back, or exchange.

Cancellation and Service Termination

Before Service Delivery

If you wish to cancel your order before any work has commenced or before any deliverables have been shared:

  • Contact us immediately at info@onecodr.tech
  • Provide your order ID and cancellation reason
  • Full or partial refund may be issued based on project status

After Service Delivery

Once digital services have been delivered, access provided, or deliverables shared:

  • Cancellations and returns are not possible
  • The transaction is considered final and complete
  • No refunds will be issued for completed services

Exceptions and Special Cases

When You May Be Eligible for Resolution

While physical returns are not applicable, you may be eligible for resolution in the following cases:

1. Service Not Delivered

If payment was processed but the agreed service was never initiated or delivered.

2. Material Breach of Agreement

If the delivered service materially differs from what was agreed upon in the service contract or quotation.

3. Technical Defects

If delivered digital products contain critical bugs or defects that prevent their intended use (within warranty period if applicable).

4. Duplicate Charges

If you were charged multiple times for the same service due to a payment processing error.

In such cases, please refer to our Refund Policy for detailed information on how to request a refund or resolution.

Your Rights and Our Commitment

While physical returns don't apply to our digital services, we are committed to your satisfaction:

  • Quality Assurance: All services undergo quality checks before delivery
  • Support Period: Post-delivery support as per service agreement
  • Bug Fixes: Critical bug fixes within warranty period (if applicable)
  • Revisions: Reasonable revisions as agreed in service contract
  • Communication: Clear communication throughout the project lifecycle

Questions or Concerns

If you have any questions about this Return Policy or concerns about a service you've purchased, please don't hesitate to contact us:

Related Policies

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