OneCodr

Refund Policy

Thank you for choosing OneCodr. This Refund Policy explains the terms and conditions for refunds on digital services purchased through our platform.

About Our Business

OneCodr is a digital services provider. We specialize in web development, mobile application development, software solutions, and IT consulting services.

✓ We provide only digital/electronic services
✓ All services are delivered electronically
✓ We do not sell physical products
✓ We do not ship any goods

General Refund Policy

No Refund After Service Delivery

Once a digital service has been successfully delivered, activated, or access has been provided, the purchase is considered final and no refunds will be issued. This includes but is not limited to:

  • •Completed web development projects or deliverables
  • •Mobile applications delivered to client
  • •Software solutions and source code provided
  • •Consulting services that have been rendered
  • •Digital assets, designs, or documentation shared

Eligibility for Refunds

When Refunds May Be Issued

Refunds will be considered and processed in the following situations:

1. Duplicate Payment

If you have been charged multiple times for the same service or transaction due to a technical error.

2. Payment Failure

If payment has been deducted from your account but the service was not activated or order was not confirmed on our end.

3. Technical Error

If due to a system malfunction or technical issue on our platform, the service could not be delivered despite successful payment.

4. Service Not as Described

If the service delivered materially differs from what was described in the service agreement or quotation, you may request a refund before final acceptance.

5. Cancellation Before Delivery

If you cancel the service before any work has commenced or deliverables have been shared, a full or partial refund may be issued at our discretion.

Non-Refundable Cases

Refunds will NOT be provided in the following circumstances:

  • •Change of mind after service delivery or project completion
  • •Dissatisfaction with design choices that were previously approved by client
  • •Technical issues on client's end (e.g., incompatible devices, poor internet connectivity)
  • •Failure to utilize or implement the delivered digital service
  • •Any costs incurred for third-party services, licenses, or subscriptions
  • •Violation of our Terms and Conditions by the customer

Refund Process and Timeline

How to Request a Refund

  1. Step 1:Contact our support team at info@onecodr.tech or call 7000864390
  2. Step 2:Provide your order details, transaction ID, and reason for refund request
  3. Step 3:Our team will review your request within 2-3 business days
  4. Step 4:If approved, refund will be processed to your original payment method

Refund Timeline

Once your refund request is approved, the amount will be credited back to your original payment method within 5-7 working days. The exact time may vary depending on your bank or payment provider.

Payment Methods Covered

Refunds will be processed back to the original payment method used for the transaction:

  • •Credit/Debit Cards: 5-7 business days
  • •Net Banking: 5-7 business days
  • •UPI: 3-5 business days
  • •Wallets: 3-5 business days

Partial Refunds

In certain cases, partial refunds may be issued:

  • •When work has been partially completed and deliverables have been shared
  • •When cancellation occurs mid-project after certain milestones have been achieved
  • •At the sole discretion of OneCodr management based on the specific circumstances

Changes to This Policy

OneCodr reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes indicates your acceptance of the modified policy.

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